The rules for using Plannk safely.

1. Eligibility and registration

Capacity and age: access is only permitted to persons with full legal capacity, over 18 years of age. Minors between 13 and 18 years old may only use the Services with authorization and supervision of legal guardians. Use by minors under 13 is expressly prohibited.

Registration and responsibilities: you must provide true, complete and up-to-date information when creating your account. You are fully responsible for the confidentiality of your credentials and all activities performed on your account.

Business and government accounts:

• Organizations can create accounts through acceptance by a duly authorized legal representative.
• The representative declares having powers to bind the organization to these Terms.
• Government accounts are subject to specific provisions and may require additional terms.

Authorized users:

• The account administrator is responsible for all actions performed by linked authorized users.
• You must ensure that all authorized users know and comply with these Terms.
• Removal of an authorized user does not extinguish responsibilities for previous actions.

Identity verification: we reserve the right to request additional documentation to verify eligibility, identity or representation powers, especially for business and government accounts.

2. Use of our Services

What you can do: use our Services to increase your productivity, create content, analyze data and explore AI capabilities responsibly.

Prohibited conduct:

• Illegal activities: any use that violates local, national or international laws.
• Harm to third parties: harassment, bullying, defamation, stalking or privacy violation.
• Harmful content: violence, hate, discrimination, terrorism or child exploitation.
• Sexual exploitation: generation of sexual content involving minors (CSAM), non-consensual pornography or intimate deepfakes.
• Fraud and scams: phishing, pyramid schemes, document forgery or social engineering.
• Cybersecurity: creation of malware, ransomware, viruses, hacking tools or exploits.
• Disinformation: fake news, electoral manipulation, computational propaganda or disinformation campaigns.
• Identity misuse: passing off AI results as human-created work when they are not, or impersonating third parties.
• Unfair competition: using Outputs to train competing AI models or reverse engineering the Services.
• Weapons and dangerous substances: information to create biological, chemical, nuclear weapons or explosives.
• Mass surveillance: unauthorized facial recognition, individual tracking or social scoring systems.
• Psychological manipulation: behavioral manipulation techniques, vulnerability exploitation or induced addiction.
• Illegal markets: drug, weapons, human trafficking or any black market activity.
• System abuse: intentional overload, denial of service attacks or vulnerability exploitation.

High-risk cases (require mandatory human supervision):

• Medical decisions, diagnoses or treatment recommendations.
• Legal opinions, petitions or court decisions.
• Financial analyses that support investment decisions.
• Decisions about employment, dismissal or performance evaluation.
• Decisions about credit, insurance or benefits.
• Automated journalistic or editorial content.
• Applications that affect fundamental rights or individual freedoms.
• Systems that interact with minors.
• Critical infrastructure operations.
• Any decision with significant impact on people's lives.

3. Content and intellectual property

Input ownership: you retain all rights to your Inputs (prompts, files, data). We do not claim ownership of the content you provide.

Assignment of rights over Outputs: Plannk assigns to you all rights, titles and interests in the generated Outputs, to the maximum extent permitted by applicable law, subject to legal limitations and third-party rights.

Important limitations on Outputs:

• Outputs may be similar or identical for different users with similar prompts.
• We do not guarantee originality, exclusivity or copyright protection of Outputs.
• Outputs purely generated by AI, without substantial human contribution, may not be eligible for copyright protection under current legislation.
• You are responsible for verifying that the content does not infringe third-party rights before any use, especially commercial.
• Results may contain inaccuracies, biases, factual errors or outdated information.
• We recommend human review before publication or professional use of Outputs.

Liability for rights violation:

• You are solely responsible for ensuring that your use of Outputs does not violate copyrights, trademarks, patents or other intellectual property rights of third parties.
• If you receive notification of violation related to Outputs, you must inform us immediately.

Model training:

• Personal data: we do not use identifiable personal data to train models, except with specific and informed consent.
• Anonymized data: we may use completely anonymized data (that does not allow direct or indirect identification) to train, develop and improve our AI models.

License for operation: you grant us a limited, non-exclusive and revocable license to process your content exclusively to: (i) provide the Services; (ii) maintain security; (iii) comply with legal obligations; (iv) investigate Terms violations.

4. Payments and consumer rights

Available plans:

• Platform plans: there is a single catalog, and every plan can be purchased by a person or by a company at the same price. Features, formats, and limits follow the contracted plan.
• Account type: at checkout you state whether access stays in your own name or an organization is created. An organization adds assigned seats, governance, permissions, and administration; the chosen plan stays the same.
• Promotional or evaluation: temporary, limited, or invite-only access when made available by us.
• Custom: specific conditions defined in the applicable proposal, order form, statement of work, contract, amendment, or equivalent instrument.

Included features, limits, and fair use:

• Features, integrations, history, storage, exports, environments, administrative permissions, queues, concurrency, response speed, and support levels may vary by plan type, assigned user, organization, country, sales channel, and feature stage.
• Features described as unlimited mean there is no publicly disclosed nominal quota, not unrestricted use. They remain subject to fair use, abuse prevention, security, platform integrity, rate limits, queues, maintenance windows, and first- or third-party capacity.
• We may apply throttling, queuing, temporary technical limits, manual review, anti-fraud protections, or equivalent measures to preserve stability, security, service quality, and fair treatment across the user base.
• In addition to limits expressly shown on plan pages, in-product, or in commercial instruments, we may define, adjust, or apply quantitative or qualitative limits per feature and period, regardless of the selected plan, based on usage analysis, capacity, cost, risk, third-party availability, and abuse prevention. These limits may cover, among other things, the number or volume of conversations, messages, Resolver runs, research tasks, agent executions, image or video generations, transcriptions, OCR, translations, uploaded documents, exports, storage, file size, context, tokens, automations, integrations, API calls, simultaneous sessions, and concurrency.
• Seats, named licenses, and authorized-user access are personal to the assigned holder and may not be shared simultaneously by multiple people without express authorization.
• References to priority handling, expanded support, or dedicated support refer to the scope and order of service compatible with the applicable plan and do not, by themselves, constitute an availability or resolution-time SLA unless expressly agreed in writing.

Credits and usage:

• Certain plans include a periodic balance of credits, the unit that measures usage of the platform capabilities. Each use, such as a Resolver resolution, an image, audio, or video generation, a transcription, an extended research run, or an automation, consumes credits according to the usage table in effect, which weights the actual cost of each capability and of the chosen execution mode.
• The credit balance renews with each plan billing cycle. Unless expressly stated otherwise, unused credits do not roll over to subsequent cycles, are not transferable between accounts or organizations, and are not redeemable for cash.
• The balance is individual: each user receives their own cycle limit and spends it across their manual use and their automations. When access is contracted by an organization, the organization sets that limit, according to the contracted terms and the administrators’ permissions, but the balance is not a common pool shared among assigned users.
• Additional credits purchased separately sit in the individual balance of the user named at purchase, are consumed only once the cycle limit is exhausted, and remain available in subsequent cycles.
• Once the cycle balance is exhausted, credit-consuming capabilities may become unavailable or limited until the cycle renews, additional credits are purchased, or the plan is changed, where those options are available.
• The per-capability usage table may be adjusted to reflect costs, new features, or execution modes. Material changes will be disclosed in the product or on the plan pages and take effect from the following cycle unless stated otherwise.
• Promotional, trial, or courtesy credits may have their own duration, scope, and conditions and may be revoked in the cases provided for in these Terms.

Specific conditions for custom plans:

• Custom, enterprise, government, or otherwise special-scope plans may include optional modules, professional services, onboarding, integrations, dedicated environments, usage metrics, variable components, minimum commitments, differentiated renewal terms, governance, and plan-specific SLAs.
• Those conditions may appear in a commercial proposal, order form, statement of work, master agreement, amendment, or equivalent instrument.
• To the extent they address a matter specifically, the applicable commercial instruments prevail over these general Terms.

Free trial, offers, and promotions:

• Promotional credits and special conditions may be limited by time, invitation, plan, geography, channel, availability, or customer segment.
• Unless we expressly state otherwise, each promotional offer is limited to one activation per individual or organization. For business and government accounts, we may consider the organization, tax ID, corporate domain, corporate group, workspace, or contract to determine eligibility.
• We may require reasonable verification of identity, eligibility, organizational affiliation, payment method, supported country, and acceptance of additional terms before activating or maintaining the benefit.
• Promotional offers cannot be combined with other discounts, credits, coupons, invitations, or benefits unless expressly stated otherwise.
• Promotional offers are personal, non-transferable, not redeemable for cash, do not create retroactive credits, and do not change future pricing beyond what is expressly disclosed at the time of the offer.
• Once the trial or promotional offer ends, promotional access ends and any continued use depends on contracting or maintaining a paid plan under the terms then in effect.

Loss of eligibility and revocation of benefit:

• We may deny, limit, suspend, or revoke offers in cases of fraud, attempts to circumvent limits, duplicate accounts, improper automation, resale, access sharing, false information, chargebacks, non-payment, or violations of these Terms.
• Loss of eligibility may occur before, during, or after activation if we identify registration inconsistencies, promotional abuse, or noncompliance with the applicable rules.
• If a benefit was granted because of a material error, we may correct, cancel, or replace it with an equivalent condition to the extent permitted by law.

Renewal and cancellation:

• Cancellation is available at any time, subject to any minimum commitments assumed in a specific business contract.
• For paid subscriptions, access remains active until the end of the period already paid for, except in the event of suspension for violation of these Terms or legal requirement.
• If a subscription includes a trial period, any start of billing will follow only the commercial terms and consent presented in the checkout flow or applicable contractual instrument.

Refund policy: you may request a refund within 7 days of subscribing, and in that case the amount returned is proportional to the period still remaining. In addition to that and to any applicable statutory withdrawal right, we may grant a proportional refund in the event of a material service failure or prolonged unavailability. Expired or revoked promotional benefits are not converted into cash, retroactive discounts, or credits unless required by law.

5. Termination, suspension and appeal procedure

Reasons for suspension: Terms violation, security risk, fraud, non-payment, use incompatible with our policies.

Appeal procedure:

• Notification: we inform you of the reason for suspension when possible.
• Appeal deadline: 15 calendar days from suspension.
• Channel: [email protected] (subject: "Suspension appeal").
• Analysis: human review within 5 business days.
• Response: decision communicated within 3 business days.

Voluntary termination: you may close your account at any time. Promotional benefits, variable components, or balances provided for in a specific instrument may be lost, expire, or end in accordance with the applicable plan or contract.

6. Nature and limitations of artificial intelligence

Fundamental understanding: it is essential that you understand how our AI systems work:

• Probabilistic model: Outputs are generated by statistical models that predict likely text sequences, not by human understanding or reasoning.
• Hallucinations: AI can generate factually incorrect information with an appearance of truthfulness and high confidence. This is an inherent limitation of current technology.
• Biases: models may reflect biases present in training data, including cultural, gender, racial or other biases.
• Currency: model knowledge may be outdated. Information about recent events may be inaccurate or non-existent.
• Limited context: AI does not have access to real-time information, except when explicitly indicated (such as in web search features).
• No consciousness: AI does not possess consciousness, emotions, intentions or experiences. Responses that seem personal are language patterns, not real feelings.

Technical limitations:

• May produce errors, omissions, contradictions or inaccuracies.
• Does not replace qualified professionals (doctors, lawyers, accountants, engineers, psychologists, etc.).
• Does not guarantee truthfulness, accuracy or suitability for specific purposes.
• May not understand subtle contexts, sarcasm, irony or cultural nuances.
• Results may vary for identical prompts at different times.

Mandatory human supervision:

• Decisions that affect people's rights, freedoms or significant interests.
• Use in regulated contexts (health, legal, financial, educational).
• Content intended for publication, distribution or commercial use.
• Interactions with or content intended for minors.
• Emergency situations or those involving risk to life or safety.

Disclaimer of warranties: the Services are provided "as is", without warranties of any kind, express or implied. We do not guarantee uninterrupted availability, absence of errors or suitability for specific purposes.

Limitation of liability: Plannk's total liability, in any case, shall be limited to the greater of: (i) the amount actually paid by the user in the 12 months prior to the event giving rise to liability; or (ii) R$ 5,000.00 (five thousand reais). We are not liable for indirect, incidental, special, punitive or consequential damages, including decisions made based on AI results.

Indemnification: you agree to defend, indemnify and hold harmless Plannk from any losses, damages, costs and expenses (including reasonable attorney's fees) arising from: (i) violation of these Terms; (ii) misuse of the Services; (iii) violation of third-party rights; (iv) Outputs generated from your Inputs.

7. Integrations, APIs and automated use

API usage:

• Access: APIs are available according to your plan. Unauthorized access is prohibited.
• Usage limits: request limits apply according to the contracted plan. Exceeding limits may result in temporary throttling or temporary suspension.
• Credentials: you are fully responsible for the security of your API keys and access tokens. Compromised credentials must be revoked immediately.
• Monitoring: we reserve the right to monitor API usage for security, abuse prevention and resource optimization.

Automated use:

• Automated use is only permitted through official documented APIs.
• Scraping, crawling or automated collection from the web interface is expressly prohibited.
• Bots, scripts or automations that overload systems are prohibited.

Third-party integrations:

• By connecting external services, you authorize data sharing as necessary for the integration to function.
• Third parties have their own privacy policies and terms of use for which we are not responsible.
• You are responsible for evaluating the security and reliability of integrations you enable.
• We may discontinue support for specific integrations with prior notice.

Third-party dependencies, maintenance, and continuity:

• Certain features depend on third parties, including model providers, hosting, authentication, email, telecom, storage, search, mapping, recording, videoconferencing, browsers, operating systems, app stores, and corporate integrations.
• Outages, incidents, rate limits, API changes, access revocation, authentication failures, third-party policies, discontinuation, regional blocking, or performance degradation at those third parties may affect features, integrations, timelines, or availability without, by itself, constituting our breach.
• We may perform scheduled maintenance, emergency fixes, anti-abuse containment, failover, reprocessing, queuing, temporary limitation, or partial suspension to preserve security, stability, and continuity.
• Unless a specific SLA is assumed in writing in its own instrument, we do not guarantee uninterrupted availability, instant recovery, permanent compatibility with third-party APIs, or perpetual maintenance of specific integrations.
• We may replace providers, change technical architectures, remove or restrict integrations, and adjust operational limits when necessary for technical, economic, legal, regulatory, or security reasons.

Experimental features:

• Features in testing are provided "as is" and may have limits, support, SLAs, pricing, documentation, or availability different from stable features.
• They may be modified, paused, discontinued, or removed, with or without notice, except where the law requires specific notice.
• They may not be available for all countries, organizations, integrations, plans, or account types.
• They should not be used as the sole safeguard in critical workflows; keep your own validation and human review where appropriate.

8. Dispute resolution

Amicable attempt:

• Before initiating any formal procedure, the parties must try to resolve the dispute amicably.
• Send your detailed complaint to [email protected] (subject: "Dispute - [brief description]").
• We commit to respond within 10 business days and negotiate in good faith for up to 30 days.

Mediation:

• For commercial disputes not resolved amicably, we recommend prior mediation.
• Mediation will be conducted by an independent mediator chosen by mutual agreement.
• Mediation costs will be divided equally between the parties, unless otherwise agreed.

Applicable law and venue (users in Brazil):

• Consumers (individuals): Brazilian laws, venue of the consumer's domicile, according to the Consumer Defense Code (CDC).
• Companies: Brazilian laws, venue of the District of São Paulo/SP, waiving any other.
• Public agencies: Brazilian laws, venue of the contracting agency's headquarters or as per specific applicable legislation.

Applicable law and venue (users in the United States):

• Consumers: laws of the consumer's state of residence, including state consumer protection laws and FTC Act.
• Companies: laws of the State of Delaware, USA, venue of state or federal courts located in Wilmington, Delaware.
• Government agencies: applicable federal and state laws, venue according to specific agency regulations.

Users in other jurisdictions: the laws of the user's country of residence apply, to the extent they are mandatory and cannot be waived by contract.

Limitations:

• Any legal action must be filed within 2 (two) years from the event that gave rise to the dispute, except when a different period is established by law.
• To the maximum extent permitted by law, you agree not to participate in class actions against Plannk, except when such waiver is prohibited by law.

9. General provisions

Export and sanctions: you must comply with applicable export control laws. Services cannot be used in countries under international sanctions or by persons on sanctions lists.

Changes to Terms:

• Material changes will be notified 30 days in advance via email and/or in-app banner.
• Minor corrections or clarifications may be made with 7 days' notice.
• If you disagree with the changes, you can close your account before they take effect.
• Continued use after the effective date implies acceptance of the new terms.
• Previous versions are available upon request.

Assignment: you may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations to affiliates or in case of corporate reorganization.

Severability: if any provision is deemed invalid or unenforceable, the others shall remain in full force and effect.

Waiver: failure to exercise any right does not constitute waiver of that right.

Entire agreement: these Terms constitute the entire agreement between you and Plannk, superseding any prior understandings on the same subject matter.